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If you don't find an answer to your problem here, please contact us.
IberGour ships hind leg and shoulder hams to the following countries:
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Austria Belgium Bulgaria Cyprus Czech Republic Denmark England Estonia Finland France Germany | Greece Holland Hungary Ireland Italy Letonia Lithuania Luxembourg Malta Monaco Northern Ireland | Poland Portugal Romania Scotland Slovaquia Slovenia Spain Sweden Wales |
We are sorry to say that, due to U.S. customs regulation on spanish top-quality ham, we can't currently ship to the United States.
For other countries, please contact us.
Fast shipping services (delivery on the next working day) are available for most destinations. Choose a country for full information on shipping options, shipping speeds & rates:
All IberGour products can be shipped legally to all the countries we serve. For certain countries IberGour includes the documentation required by the appropriate authorities in the package so that there will be no customs problems.
There are no additional taxes to be paid. If we are unable to get your order to you for any reason, we will return the full amount of your purchase immediately.
Note: For the Canary Islands, Ceuta and Melilla, the recipient must pay the cost of customs clearance, which is not included in the price of the order.
If you choose to pay with your credit card (Visa, MasterCard or American Express accepted), we will ask you for the following data:
After you place your order, we will proceed to complete the payment using the data you provided.
Once you have confirmed your order we will send you an e-mail with all the instructions you need to make the transfer:
Your order will be processed as soon as your transfer is received.
All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.
What to do if you don't receive the e-mail with the instructions to make the transfer.
If you decide to pay C.O.D. you must pay the carrier when the order is delivered to the address you have specified.
The payment must be made in cash. It is advisable to have the exact amount ready, since carriers do not always have exact change.
All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.
If you have a PayPal account, you may use it to pay for your orders at IberGour.
Once you place your order, we will redirect you to paypal.com, where you will just have to log-in to your account and accept the payment.
Note: If you don't have a PayPal account, or you are not sure what a PayPal account is, please choose another payment method.
All orders are hand delivered to the address that you specify when you place your order. For this reason box office addresses are not allowed.
Deliveries are made in the following manner:
In the United Kingdom, Ireland, Germany and Austria, if you are not at home when your order arrives, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.
More information on shipping (rates, destinations, etc) »
Of course! Just follow these steps during checkout:
Together with your products and gift note, we will send a packing list of the products enclosed without price information, so that the recipient will know exactly what products he/she has received.
In this case the driver will leave a notice with a telephone number for you to call, to agree on a new delivery day and time.
If on the second delivery attempt by the carrier no one is at the destination address, you must go to the nearest customer service office of that carrier to pick it up.
In the United Kingdom, Ireland, Germany and Austria, if you are not at home when your order arrives, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.
Shipping costs are included in the total cost of your order: you do not have to pay the driver anything.
As soon as you place your order we begin preparing it. When it leaves our warehouse we send you an e-mail notifying you of shipment, and from this moment on the order can no longer be changed or cancelled.
If your order has not yet left our warehouse, contact us indicating your order number and the changes you wish to make.
Products purchased may be returned in the following cases:
In either of these cases contact us indicating:
We ask only that you comply with the following conditions:
When we receive your message we will give you instructions on how to return the product. IberGour will pay the shipping costs of products returned.
If the piece received is less than 75% of the original weight, we cannot accept the return. In this case, if the customer wishes to recover the product, they must pay the cost of shipping it back. Otherwise, we will discard it a week after receiving it.
Usually about 40% of the total weight of an Iberian shoulder, and 50% of a ham, can be consumed. That is, 60% of the weight of a shoulder (50% in a ham) consists of bone, hoof, outer rind and excess fat (fat that is not eaten).
We try to ensure that all the pieces we ship have the appropriate amount of fat for best taste. However, if when you start slicing your shoulder or ham you think it has too much fat, do not continue. Pack it together with all the waste and we will pick it up and exchange it for another one or give you a full refund if the returns conditions are met.
Your data will not be used or transferred to other parties without your express consent.
Quite likely, your email manager is wrongly classifying our emails as SPAM (unsolicited mail). Please check your SPAM (Junk) folder, because you will probably find our emails there.
If still you can't find them, please call us at 0808 234 2487.
If you have not found an answer to your problem here, please
contact us
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