IberGour logoIberGour logo
 
english | /£ | Contact us | Help
Shopping Cart icon My Shopping Cart
Help

Help - FAQs

If you don't find an answer to your problem here, please contact us.


To which countries does IberGour deliver?

IberGour ships hind leg and shoulder hams to the following countries:

Austria
Belgium
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Holland
Hungary
Ireland
Isle of Man
Italy
Latvia
Lithuania
Luxembourg
Monaco
Poland
Portugal
Romania
Slovaquia
Slovenia
Spain
Sweden
United Kingdom

We ship to the Balearic Islands, Corsica, Sicily and Sardinia. We do not ship to the Canary Islands, Cyprus, Malta, Gibraltar, Ceuta, Melilla, Azores, Madeira, British Crown Dependencies or the Channel Islands in general.

We do not ship to any other country.

How long will my order take to arrive?

Fast shipping services (delivery on the next working day) are available for most destinations. Choose a country for full information on shipping options, shipping speeds & rates:


Are there health-related border controls or special taxes?

All IberGour products can be shipped legally to all the countries we serve. For certain countries IberGour includes the documentation required by the appropriate authorities in the package so that there will be no customs problems.

There are no additional taxes to be paid. If we are unable to get your order to you for any reason, we will return the full amount of your purchase immediately.

How can I pay with my credit card?

If you choose to pay with your credit card (Visa, MasterCard or American Express accepted), we will ask you for the following data:

After you place your order, we will proceed to complete the payment using the data you provided.

All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.

How can I pay by wire transfer?

Once you have confirmed your order we will send you an e-mail with all the instructions you need to make the transfer:

Your order will be processed as soon as your transfer is received.

All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.

What to do if you don't receive the e-mail with the instructions to make the transfer.

How can I pay with my PayPal account?

If you have a PayPal account, you may use it to pay for your orders at IberGour.

Once you place your order, we will redirect you to paypal.com, where you will just have to log-in to your account and accept the payment.

Note: If you don't have a PayPal account, or you are not sure what a PayPal account is, please choose another payment method.

All orders come with a purchase slip, on which VAT is listed separately. If you prefer, you can request a complete invoice when you place your order.

How will my order be shipped?

All orders are hand delivered to the address that you specify when you place your order. For this reason box office addresses are not allowed.

Deliveries are made in the following manner:

* In certain locations, if you are not at home on the first delivery attempt, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.

More information on shipping (rates, destinations, etc) »

Can I send my order as a gift?

Of course! Just follow these steps during checkout:

  1. At the Shipping Address page, write the name and address of the person that will receive your gift.
  2. In the e-mail field, though, write down your own e-mail address (this is where we will send information concerning the progress of your order, as well as payment data, invoices or purchase tickets).
  3. Further on, you will be asked if you want to see gift options. Make sure you check that.
  4. Next, you will be able to write a gift note that will be packed together with your order.
  5. Finally, you will have to confirm your order and pay for it, just like a regular order.

Together with your products and gift note, we will send a packing list of the products enclosed without price information, so that the recipient will know exactly what products he/she has received.

More information on how to send a spanish ham as a gift with IberGour.

What if I am not at home when the carrier brings my parcel?

In this case the driver will leave a notice with a telephone number for you to call, to agree on a new delivery day and time.

If on the second delivery attempt by the carrier no one is at the destination address, you must go to the nearest customer service office of that carrier to pick it up.

In certain locations, if you are not at home on the first delivery attempt, the carrier will leave you a note indicating the address and working hours of the nearest post office or parcel shop where you can pick it up.

Do I have to pay the driver?

No. Shipping costs are included in the total cost of your order: you do not have to pay the driver anything.

Can I change or cancel my order?

As soon as you place your order we begin preparing it. When it leaves our warehouse we send you an e-mail notifying you of shipment, and from this moment on the order can no longer be changed or cancelled.

If your order has not yet left our warehouse, contact us indicating your order number and the changes you wish to make.

May I return my order?

Yes. Please check our returns guarantee.

How much fat should a ham or shoulder have?

Usually about 40% of the total weight of an Iberian shoulder, and 50% of a ham, can be consumed. That is, 60% of the weight of a shoulder (50% in a ham) consists of bone, hoof, outer rind and excess fat (fat that is not eaten).

What will be done with my personal data?

Your data will not be used or transferred to other parties without your express consent.

Additionally, IberGour uses SSL (Secure Sockets Layer) technology during checkout to prevent third parties from intercepting the customer’s private data. Our security certificate has been issued by GeoTrust (Symantec).

Why am I not receiving an email with the data for the wire transfer?

Quite likely, your email manager is wrongly classifying our emails as SPAM (unsolicited mail). Please check your SPAM (Junk) folder, because you will probably find our emails there.

If still you can't find them, please contact us.

How to use my discount coupon?

To use a discount coupon, add the products you want to your shopping cart and click on "Use discount coupon or eGift" on the "My Shopping Cart" page. You will be taken to a page where you can insert your coupon code.



If you don't find an answer to your problem here, please contact us.

Share: Whatsapp Facebook Twitter

Shipping rates
Products
Sales to Restaurants
IberGour Sites :   Spain  |  France  |  United Kingdom  |  Germany  |  Italy  |  Austria  |  Belgium  |  Ireland
Visa, Master Card, American Express, PayPal Marca de aceptación de PayPal
C/ Sant Pere d'Abanto, 4 - 08014 Barcelona (Spain). CIF: B64132772
© 2005-2017, IberGour · Conditions of Use